MTN Nigeria has commenced airtime compensation to subscribers following poor quality of service experienced in January 2026.

Some affected users confirmed receiving airtime credits from the telecom operator, with notifications indicating the compensation was tied to network issues during the period.

“Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026. Thank you for your understanding,” one of the messages read.

Findings revealed that the credited amounts vary among subscribers, with some receiving as little as N20, others N91, and some higher amounts such as N341.

It remains unclear whether all affected subscribers have received the compensation, as the rollout appears to be ongoing.

The development follows earlier regulatory action by the Nigerian Communications Commission (NCC), which directed telecom operators to address widespread complaints over poor network performance and adhere strictly to quality-of-service standards, including compensating affected customers where necessary.

MTN had previously assured regulators of its commitment to compliance and ongoing investment in network upgrades to enhance service delivery across its coverage areas.

Details regarding the total number of beneficiaries and the criteria used for determining compensation amounts have not been disclosed.